Enterprise Asset Management Training Program

Led enterprise-wide training operations for a major Enterprise Asset Management (EAM) system implementation at Utah Transit Authority, managing the successful training delivery to 600+ maintenance technicians, supervisors, and support staff across 8 geographically dispersed facilities operating 24/7.

Challenge

Utah Transit Authority needed to:

• Implement enterprise system across entire maintenance organization without disrupting 24/7 transit operations
• Train diverse workforce including technicians, supervisors, and administrative staff with varying technical proficiency levels
• Ensure consistent quality across 8 facilities with different operational constraints and shift schedules
• Build internal capacity for sustained system adoption and ongoing peer training
• Measure effectiveness and rapidly address performance gaps during critical implementation period
• Navigate organizational change across union workforce, operations leadership, and executive stakeholders

Training Program Development / Systematic Approach to Training Management

Training Program Management & Operations (50%)

Oversight & Coordination

• Managed training operations across 8 maintenance facilities serving 600+ personnel
• Provided direct oversight and coaching to subject matter experts delivering frontline training
• Developed comprehensive training plans in coordination with operations leadership and cross-functional stakeholders
• Coordinated complex logistics including resource distribution, scheduling, and access management across diverse employee groups
• Provided operational support during critical implementation periods, troubleshooting training issues across multiple shifts and locations

“Successfully trained 600+ frontline employees across 8 facilities in 24/7 operational environment with zero disruption to transit service”

Observation & Quality Assurance

• Conducted systematic training observations to assess delivery quality and learner engagement
• Analyzed survey data and assessment scores to identify performance gaps and at-risk learner populations
• Deployed targeted interventions based on completion rates and evaluation metrics
• Ensured accountability for training standards across geographically dispersed teams

Stakeholder Collaboration

• Partnered with maintenance managers, union leadership, IT teams, and executives to navigate organizational change and build buy-in
• Maintained confidentiality on sensitive personnel and implementation matters while counseling leadership on training strategy
• Coordinated with cross-functional teams to align training with operational requirements and technical specifications

Curriculum Implementation & Quality Standards (25%)

High-Fidelity Implementation

• Ensured standardized curriculum delivery across all facilities in 24/7 operational environment
• Adapted delivery methods to accommodate diverse learning styles, technical proficiency levels, and operational constraints
• Maintained quality standards for peer-to-peer knowledge transfer through systematic oversight

Train-the-Trainer Programs

• Led train-the-trainer programs to build internal capacity for sustained system adoption
• Coached subject matter experts on effective delivery techniques and adult learning principles
• Built internal expertise to ensure long-term training sustainability beyond initial implementation

Assessment & Evaluation

• Designed data-driven evaluation instruments to measure training effectiveness and inform continuous improvement
• Analyzed assessment scores to identify knowledge gaps and refine curriculum delivery
• Implemented feedback loops connecting evaluation data to curriculum improvements

Data-driven evaluation and continuous improvement processes

Operational Support & Training Delivery (15%)

Direct Training Delivery

• Provided direct training on technical procedures and system workflows
• Created multimedia training content including video-based microlearning for just-in-time learning
• Developed interactive content using Adobe Creative Suite and Articulate 360 for diverse learning preferences

24/7 Operational Support

• Troubleshot training issues across multiple shifts and locations during critical implementation periods
• Provided rapid response to operational challenges affecting training readiness
• Maintained training continuity despite operational constraints and scheduling conflicts

Learning Systems Administration

• Managed LMS operations for 3,000+ employee organization with curriculum deployment and completion tracking
• Ensured system access and technical troubleshooting for frontline learners
• Generated reports on training completion, assessment performance, and system utilization

Results & Impact

Quantitative Outcomes

• 600+ employees trained across 8 facilities without disrupting 24/7 transit operations
• Zero service interruptions during training rollout and system implementation
• High completion rates maintained through targeted interventions for at-risk learners
• Sustained adoption through successful train-the-trainer capacity building

Qualitative Impact

• Operations leadership praised systematic approach to training management and stakeholder coordination
• Union workforce demonstrated strong system adoption due to accommodating training approach
• Subject matter experts developed training delivery skills enabling ongoing peer support
• Cross-functional stakeholders aligned on implementation strategy through collaborative planning

Organizational Change Management

• Built buy-in across diverse stakeholder groups including union leadership, frontline workers, and executives
• Navigated resistance through transparent communication and addressing operational concerns
• Established training culture supporting continuous learning and system optimization

Training Management Competencies Demonstrated

Leadership & Personnel Management

• Oversight and coaching of training delivery team
• Performance management through observation and feedback
• Building internal capacity and developing trainer expertise
• Strategic planning and execution of training operations

Curriculum & Quality Assurance

• High-fidelity implementation of standardized curriculum
• Systematic observation and evaluation methodologies
• Data-driven continuous improvement processes
• Adaptation to diverse learner needs and operational constraints

Strategic Planning & Coordination

• Comprehensive training plan development and execution
• Cross-functional stakeholder collaboration
• Complex logistics coordination across multiple sites
• Change management and organizational alignment

Budget & Resource Stewardship

• Resource distribution across 8 facilities
• Scheduling optimization to minimize operational disruption
• Cost-effective training delivery through train-the-trainer model
• Technology utilization for scalable training solutions

This enterprise training program exemplifies comprehensive training management in complex operational environments. The program successfully balanced quality standards, operational constraints, and diverse stakeholder needs while delivering measurable business results and sustained organizational change.